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Privacy Policy

Pronorm Einbauküchen GmbH Privacy Policy

1. Information on the collection of personal data and designation of the service provider

(1) Thank you for visiting our website, www.pronorm.de, and showing interest in our company and its range of services. The protection of your personal data is important to us. All of Pronorm Einbauküchen GmbH Internet activities are conducted in accordance with the applicable legal regulations regarding data security and the protection of personal data, in particular with the GDPR (EU General Data Protection Regulation GDPR). This Privacy Policy is designed to inform you how we handle information that is collected during your visit to our website. The term “personal data” refers to all data relating to you as a person, e.g. your name, address, e-mail addresses and user behaviour

(2) For details of the service provider and controller as defined in data protection law, please refer to the company and contact details provided in the Legal Notice section of our website. Our address also serves as the contact address for our appointed data protection officer.

2. Collection of personal data during informational use

(1) The term “personal data” refers to information that can be used to identify a person, e.g. their name and e-mail address, but also their Internet surfing behaviour. If you use our website purely for informational purposes, i.e. if you do not log into or register for the website or provide us with information by any other means, we shall collect no personal data except for the data your browser transfers to us in order to enable you to visit the website (“log files”; legal basis: Art. 6 (1) 1 f) DS-GVO). Log files are a technical necessity that allow us to transmit the website you are visiting to your computer so that you can view it. They are deleted within 7 days of your visit to the website. The log files contain the following data:

– Your IP address
– The date and time of your request
– The time difference between Greenwich Mean Time (GMT) and your time zone
– The content of your request (the specific page you have visited)
– Your access status/HTTP status code
– The quantity of data transferred
– The website from which the request was sent
– Your browser
– Your operating system and interface
– The language and version of your browser software

(2) The log files are used for statistical analysis and in order to improve the website (legal basis: Art. 6 (1) 1 f) GDPR). This allows us to detect possible errors, such as faulty links, for example. One of the items of data recorded in conjunction with your visit to our website is your IP address. In certain circumstances, it may be possible to use an IP address to identify a user of a website. However, we do not conduct analysis of the IP addresses collected in accordance with Paragraph (1) for this purpose. We analyse IP addresses exclusively on a statistical basis and in anonymised form.

3. Data processing during and for the purposes of initiating contact

(1) This website does not constitute an offer for consumers to conclude a contract with us, either via the website itself or using other digital means. The term “consumer” refers to any natural person who enters into a legal transaction for purposes that are predominantly outside their own trade, business or profession. As an agency, we provide this website not only for purely informational use, but also to provide a variety of services that may be of interest or use to you as an entrepreneur. In order to use these services, you will generally be required to provide additional personal data, which we will use to provide the service in question. Where you have the option of voluntarily providing us with additional information, this shall be marked clearly.

(2) We will only collect personal data other than those specified in Fig. 2. if you provide us with such additional data by filling in our contact forms, sending us e-mails, ordering products or services from us, sending us enquiries, requesting material from us or contacting us in any other way. In such cases, we shall collect the information provided when you contact us. In particular, this includes the name and contact details provided, the data and reason for the communication and the content of the correspondence. We shall only ever process the personal data you provide for the purpose of providing you with the requested products or services (legal basis: Art. 6 (1) 1 b) GDPR), or for other purposes described in this Privacy Policy and for which you have provided your consent (legal basis: Art. 6 (1) 1 a) GDPR). Your consent to certain activities, e.g. to allow third parties to save cookies on your computer or conduct web tracking, can also be provided via the settings in your browser. Data that is collected directly from you for the aforementioned purposes is acquired from a variety of sources, including publicly accessible sources such as telephone directories.

(3) When you initiate contact with us, your details will be saved for the duration of the legal retention periods so that we can process your enquiry and any follow-up questions (legal basis: Art. 6 (1) 1 c) GDPR); thereafter they shall be erased in accordance with Fig. 4 (1) of this Privacy Policy.

4. Use of our free-of-charge services; forwarding of data

(1) If you use our free-of-charge services and want to order something, you will be required to provide the personal data we need to process your order so that the contract can be concluded. Mandatory information that is required for the processing of contracts is marked explicitly; all other information is provided on a voluntary basis. We shall process the data you provide for the purposes of processing your order (legal basis: Art. 6 (1) 1 b) GDPR). Once the contract has been processed, the address, payment and order data you have provided shall be saved for the duration of the legal retention periods, particularly those pertaining to tax and commercial law (legal basis: Art. 6 (1) 1 c) GDPR); thereafter they shall be erased unless you have consented to them being saved for a longer period or additional purpose, or the further processing of this data is necessary for the assertion, exercising or defence of legal claims or the initiation of commercial contact. We shall review the latter at the end of the third calendar year starting from the calendar year in which the data is first saved.

(2) Where necessary for the processing of your order, we shall pass your data on to our principal house back, logistics service providers, and payment service providers selected by you (legal basis: Art. 6 (1) 1 b) GDPR). Our service providers are only permitted to process or use your data for the necessary purpose for which it is transferred to said service providers. You can access this data at any time. We use technical and organisational measures to ensure that data protection regulations are observed whenever data is transferred to external service providers. We may also pass on personal data for debt collection purposes (legal basis: Art. 6 (1) 1 f) GDPR).

(3) Where we provide services or products in advance in conjunction with an order, e.g. in case of payment in instalments or purchase on account, we may contract a service provider such as a financial credit agency to check your identity and credit rating (legal basis: Art. 6 (1) 1 f) GDPR).

(4) We hereby expressly inform you that we are authorised, in individual cases and by decree of the responsible body, to provide information on data if such action is required for the purposes of criminal prosecution; the prevention of danger by German state police authorities; the fulfilment of the legal tasks of the German state and federal authorities for the protection of the constitution, the German Federal Intelligence Service (Bundesnachrichtendienst) or the German Military Counterintelligence Service (Militärischer Abschirmdienst), or in order to enforce intellectual property rights (legal basis: Art. 6 (1) 1 c) GDPR).

5. Right to object

(1) You can object at any time to the processing of your personal data for advertising purposes (legal basis: Art. 6 (1) 1 f) and Rec. (47) GDPR), with effect for the future. This also applies to the related evaluation of specific characteristics, such as takes place during data analysis. No specific formal structure is required for an objection; it can be declared by clicking a link in a newsletter or by contacting us directly using the contact details provided in the Legal Notice section of our website, for example.(2) Furthermore, you also have the right to object, for reasons pertaining to your specific situation, to the processing of your data for other purposes based on a legitimate interest (Art. 6 (1) 1 f) DS-GVO). This may apply in particular if the processing is not necessary in order for us to fulfil our contract with you. When exercising such a right, we ask you to provide the reasons for your objection to this processing of your personal data. If your objection is justified, we will review your circumstances and either cease or adapt the data processing activities in question, or demonstrate to you our compelling legitimate grounds for continuing said processing activities.

6. Data security

(1) We implement measures in line with the latest technological developments in order to prevent your data from becoming lost, destroyed, forged, manipulated or subject to unauthorised access. Any of your data that is collected and recorded by us will be saved on specially protected servers. These are equipped with special technical and organisational measures to safeguard against the loss, destruction, access, modification or distribution of your data. Only a small number of authorised persons are able to access your data. These persons are responsible for the technical, commercial or editorial supervision of the servers. All of our employees have signed confidentiality agreements.

(2) We have contracted a service provider the handle the technical operation (hosting) of our website. This service provider processes the data on our behalf. The service provider shall only collect, process and use your data as instructed by us. The declarations of this Privacy Policy apply in equal measure to this service provider.

7. Cookies

(1) When you use our website, cookies will be saved on your computer. Cookies are small text files that are saved on your hard drive by your browser and send certain information to the body that installs them (in this case, us). Cookies cannot execute programs or transfer viruses to your computer. They are used to make our website generally more user-friendly and effective. For example, we can use cookies to enable us to identify you next time you visit the website if you have an account with us. Without the use of cookies, you would have to log in again every time you visit the site.

(2) This website uses the following types of cookies:

– Transient cookies (temporary use)
– Persistent cookies (use for a limited time period)
– Third-party cookies (used by third parties in accordance with separate information)

(3) Transient cookies (legal basis: Art. 6 (1) 1 f) GDPR) are deleted automatically when you close your browser. In particular, session cookies are a type of transient cookie. These save your session ID, which is used to assign various requests made by your browser to the joint session. This allows the website to recognise your computer again the next time you visit. The session cookies are deleted when you close your browser.

(4) Persistent cookies are used exclusively in conjunction with the web analytics services we use (legal basis: Art. 6 (1) 1 f) GDPR), and are only used for as long as required for the agreed purpose; they have a maximum lifespan of two years. You can delete the cookies from your computer’s hard drive at any time using the privacy functions in your browser. Such action may restrict the functions and user-friendliness of the website.

(5) Any cookies that are not technically necessary in order for us to provide our service shall only be installed with your consent, which you can withdraw at any time (legal basis: Art. 6 (1) 1 a) GDPR). By continuing to use the website with the corresponding browser settings, you provide your consent to the use of cookies in accordance with this Privacy Policy. You can give us your consent via your browser settings by setting your browser to notify you when a website wants to install cookies and prevent them from being accepted without your explicit confirmation, for example. You can also decide whether to always accept cookies or only in specific cases. You can configure your browser settings to match your preferences, e.g. by accepting or rejecting third-party cookies or all cookies. However, we hereby explicitly inform you that such settings may prevent you from making full use of all the functions of this website.

8. Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will usually be transmitted to and stored by Google on servers in the USA. If IP anonymisation is activated on this website, however, your IP address will be truncated within Member States of the European Union or other states that are party to the Agreement on the European Economic Area prior to transfer to the USA. Only in exceptional circumstances will the whole IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the provider of this website for the purpose of analysing your use of the website, compiling reports on website activity and providing the website provider with other services relating to website activity and Internet usage. Google may also transfer this information to third parties if it is legally required to do so, or if third parties are contracted to process this data on behalf of Google.

(2) The IP address that your browser transmits during the use of Google Analytics will not be associated with any other data held by Google.

(3) Cookies will only be saved if the settings in the software you are using to access the Internet are configured accordingly. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that doing this may prevent you from utilising the full functionality of this website.

(4) You can also prevent the data generated by the cookie relating to your use of the website (incl. your IP address) from being collected and from being processed by Google by downloading and installing the browser plug-in provided by Google here: http://tools.google.com/dlpage/gaoptout?hl=en.

(5) This website uses Google Analytics with the “_anonymizeIp()” extension. This truncates IP addresses prior to further processing so that they cannot be traced back to the person to whom they belong. This means that if the data collected on you can be used to identify you, this possibility will be eliminated immediately, thus erasing your personal data.

(6) We use Google Analytics to analyse and regularly improve the way our website is used. The statistics gathered via this service enable us to improve our service and make it more interesting to you as a user. For exceptional cases where personal data is transmitted to the USA, Google has agreed to use the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is provided by Art. 6 (1) 1 f) of the GDPR.

(7) Information on the third-party service provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms and conditions of use: https://www.google.de/intl/de/policies/terms/regional.html, data privacy overview: www.google.com/intl/de/analytics/learn/privacy.html, and privacy policy: https://www.google.de/intl/de/policies/privacy/.

9. Integration of Google Maps

(1) We use the Google Maps service on this website. This allows us to display interactive maps for you directly on the website, and enables you to use the convenient map function.

(2) When you visit our website, Google will receive information telling it that you have accessed the section of our website in question. This will also trigger the transfer of the data described in Fig. 2 (1) of this Privacy Policy. This will take place regardless of whether Google provides a user account you are logged into or whether no such user account exists. If you are logged Google, your data will be associated directly with your account. If you do not wish your data to be associated with your Google profile, you must log out before activating the button. Google will save your data as a usage profile, which it will use for the purposes of advertising, market research and/or tailoring its website to suit your preferences and needs. This type of analysis is primarily used to provide targeted advertising and inform other users of your activity on our website; this also applies to users who are not logged into the service in question. You have the right to object to the generation of this user profile; however, you must contact Google in order to exercise this right.

(3) For more information on the purpose and scope of the data collection and processing carried out by the plug-in provider, please refer to the plug-in provider’s privacy policy. This also contains further information on your rights with regard to said providers and the settings you can configure in order to protect your privacy: www.google.de/intl/de/policies/privacy. Google will also process your data in the USA, and has agreed to use the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework.

10. Further information on the GDPR

(1) This Privacy Policy applies exclusively to our web presence. In order to ensure that you are given the best information possible, our website contains links to third-party websites. Where such links are not clearly distinguishable, we will state explicitly that they are links to external websites. This Privacy Policy does not extend to such other service providers. When you leave this website, we recommend that you read the privacy policy of every website you visit.

(2) The controller responsible for the processing of your personal data is Pronorm Einbauküchen GmbH, Höferfeld 5-7, 32602 Vlotho, Germany. For more contact details, please refer to the Legal Notice section of our website.

(3) We have no intention to transfer your data to recipients in third countries (countries that are not members of the EU or the EEA) or to international organisations. With regard to the possibility of your data being accessed by third-party providers in the USA, please refer to Figures 9., 12. and 13. of this Privacy Policy.

(4) You can request from us information on the data we have saved pertaining to you, and have the right to the rectification of inaccurate data, the right to restriction of processing, and the right to erasure, providing such actions are not in contravention of our obligation to retention. No right to erasure shall apply where the further processing of the data is required for the assertion, exercising or defence of legal claims, such as compliance with an objection to advertising. With regard to the personal data you have given us via means such as an input screen or a contact form, based on your consent, or for the performance of a contract that exists between us, you have the right to data portability in a structured, commonly used and machine-readable format.

(5) Insofar as the processing of your data is based on your consent (legal basis: Art. 6 (1) 1 a) GDPR), you have the right to withdraw said consent at any time without affecting the lawfulness of any processing conducted prior to this withdrawal. Legally established permissions shall remain unaffected by any withdrawal of consent.

(6) You have the right to lodge a complaint with a supervisory authority for data protection, e.g. by the State Officer for Data Protection and Freedom of Information who is responsible for us, who can be contacted at: Landesbeauftragter für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2 - 4, 40213 Düsseldorf, Germany, poststelle(at)ldi.nrw.de.

11. Changes to this Privacy Policy

We will update this Privacy Policy as required in order to adapt it to reflect the content of the website and changes in the general legal regulations.

Date: May 2018